Privacy policy


Doctors Wealth is committed to ensuring the confidentiality and security of your personal information.

This privacy policy outlines how Doctors Wealth Pty Ltd ABN 69 151 151 718 trading as Doctors Wealth Planning (a corporate authorised representative of Consultum Financial Advisers Pty Ltd, an Australian Financial Services Licensee), AD & Co Pty Ltd trading as Doctors Wealth Accounting ABN 14 129 875 261 and Doctors Wealth Property Services Pty Ltd ABN 89 605 602 319 (‘we’, ‘us’ or ‘our’) manage your personal information. It also sets out generally what sort of personal information we hold, for what purposes and how we collect, hold, use and disclose that information.

The privacy of your personal information is important to us. We are also required to comply with the Australian Privacy Principles. We will comply with the Australian Privacy Principles as well as other applicable laws affecting your personal information.

Our employees, contractors, consultants, partners and any other third party entities that at our direction have access to your personal information are bound by and must adhere to this Privacy Policy.

By providing personal information to us you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

We reserve the right to make amendments to this Privacy Policy at any time and will make available to you details of the changes we make. If you have objections to our Privacy Policy, you should notify us immediately and not submit personal information to us.

We will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you.

 

Collecting our Personal Information

Your personal information will be collected and held by us for the purposes of:

  • providing you with the advisory services that you have requested;

  • managing our relationship with you, including management and administration tasks such as answering your requests and concerns, conducting market research and taking any required legal action;

  • completing documentation and forms, including identifying you or verifying your authority to act on behalf of a customer;

  • protect our business and other clients from fraudulent or unlawful activity;

  • to comply with relevant laws, regulations, and other legal obligations;

  • to help us improve the products and services offered to our clients, including contacting you about products and services in which you may be interested; and

  • for any purpose for which you have given your consent.

  • You can let us know at any time if you no longer wish to receive direct marketing offers by:

  • Responding to any emails with ‘Unsubscribe’, or

  • By contacting:

David Bartels                                                                                           

Office 2, 49 Butterfield St, Herston QLD 4006                              

Phone: (+61) 7 3252 8810                                                                                     

Email: david.bartels@doctorswealth.com.au                                         

We will process your request as soon as practicable.

 

To enable us to provide you with advice you request that is suitable for your objectives, financial situation and particular needs we need to obtain and hold personal information about you. This includes:

  • Identification information – e.g. your tax file number, driver’s licence;

  • Employment information – e.g. current and historical;

  • Financial information – e.g. bank accounts, shareholdings, loans;

  • Financial circumstances – e.g. assets and liabilities, credit reporting, income, expenditure, insurance, superannuation; and

  • Information provided to us via client surveys; and

  • any other information that we consider necessary.

The personal information collected may include sensitive information such as health information and memberships of professional or trade associations.

 

We may collect personal information from you or from third parties by:

  • Having face-to-face meetings and telephone discussions with you;

  • Asking you to complete client questionnaires;

  • You using our website and interacting with our social media sites;

  • You communicating with us through correspondence;

  • Conferring with third parties such as financiers or the Australian Taxation Office on your behalf;

  • Using “cookies” or other similar tracking technologies on our website that track website usage, preferences and personal account information; and

  • Requesting information from a publicly available source.

If it is reasonable and practicable, we will only collect your personal information from you. Generally, your personal information will be collected when you meet with your adviser in person, provide your adviser with information over the telephone or with written material. We may need to collect personal information from third parties, such as your accountant, or others whom we believe you have authorised to provide information to us.

We may receive personal information about you when we have taken no active steps to collect that information. We destroy all unsolicited personal information, unless the personal information is relevant to our purposes for collecting personal information.

How Your Personal Information is Held

Your personal information is generally held in client files or a computer database. Your personal information may also be held in a secure archiving facility. We take reasonable steps to ensure that the personal information that we hold is protected from misuse and loss and from unauthorised access, modification and disclosure. Some of the measures that we have adopted are having facilities for the secure storage of personal information, having secure offices and access controls for our computer systems. We will also take reasonable steps to destroy or permanently de-identify personal information that we no longer need for any purpose for which it may be used or disclosed under the Australian Privacy Principles.

 

Using and Disclosing Your Personal Information

We collect personal information from you to be able to provide you with the advice and services you have requested from us, including:

  • Providing you with financial planning advice;

  • Preparing tax returns and financial accounts;

  • Providing you with credit/lending advice; and

  • Liaising with third parties on your behalf such as your other professionals such as your lawyer and financial institutions and organisations that you have consented to your personal information being disclosed to.

 

We may disclose your personal information for the following purposes:

  • To enable you to access and use our services and in turn provide our services to you;

  • To provide you with direct marketing materials that may be of interest to you, such as articles or product brochures or correspondence from our business partners;

  • For purposes that you consent to such disclosure or for a related purpose where you would reasonably expect such disclosure; and

  • Any circumstance otherwise authorised by the APPs and/or the Privacy Act.

 

We may disclose your personal and sensitive information to trusted third parties, including the following entities:

  • Our representatives, advisers, employees, dealers, agents and related bodies corporate;

  • Third party suppliers and service providers such as the providers for the operation of our business services, in which case we will seek to ensure that the personal information is held, used or disclosed consistently with the Australian Privacy Principles;

  • The Australian Taxation Office (ATO) to meet ongoing compliance;

  • The Australian Securities & Investments Commission (ASIC) or Australian Financial Adviser’s Association (AFA) on request to meet ongoing compliance, mandatory professional standards and other legal obligations;

  • Specific third parties authorised by you to receive information held by us; and

  • As required by law or directed by legal decision/process;

  • Any industry body, tribunal, court or otherwise connected with any complaint regarding our services.

In addition to the purposes of collection set out above, your personal information may also be used in connection with such purposes.

 

We will seek to ensure that your personal information is not used or disclosed for any purpose other than:

  • ·the primary purpose for which it was collected or a related secondary purpose;

  • where you have consented to the use or disclosure; or

  • in other circumstances where the Australian Privacy Principles authorise the use or disclosure such as when it is required by or authorised under law.

Organisations outside Australia

In order to provide you with our services, we may need to share your information with organisations outside Australia (for example Information Technology providers) – these countries include the Philippines and India. However, you can be assured that we have full legal access to that overseas service provider as if they were domiciled in Australia, as required by the Privacy Act 1988.

 

We may store your information in the cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. Overseas organisations may be required to disclose information we share with them under a foreign law.

 

We will not send personal information to recipients outside of Australia unless:

  • we have taken reasonable steps to ensure that the recipient does not breach the Privacy Act and the Australian Privacy Principles;

  • the recipient is subject to an information privacy scheme similar to the Privacy Act; or

  • the individual has consented to the disclosure.

 

Accessing your Personal Information

You can gain access to your personal information that we hold. This is subject to exceptions allowed by law, such as where providing you with access would have an unreasonable impact upon the privacy of others. If we deny a request for access we will provide you with the reasons for this decision. To request access please contact us (see “Contacting Us and Privacy Issues” below). Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request.

 

Correcting Your Personal Information

We take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, complete and up-to-date. If you believe that any of the personal information that we hold is not accurate, complete or up-to-date please contact us (see “Contacting Us and Privacy Issues” below) and let us know what information is incorrect. If we agree that the personal information requires correcting we will take reasonable steps to do so. If we do not correct your personal information we will provide you with the reasons for not doing so.

 

Contacting Us and Privacy Issues

You can obtain further information on request about the way in which we manage the personal information that we hold or you can raise any privacy issues with us, including a complaint about privacy, by contacting us using the details below.

 

You can gain access to your personal or company information or advise alterations to that information by contacting our office:

  • Contact Person: David Bartels

  • Address: Office 2, 49 Butterfield St, Herston QLD 4006

  • Tel: (+61) 7 3252 8810                                                                                        

  • Email: david.bartels@doctorswealth.com.au

You can also contact us for more detailed information on how we collect, handle and secure your personal information.

 

We are committed to working with you to resolve a complaint involving your personal information. However, if you still feel your issue hasn't been resolved to your satisfaction, then you can escalate your privacy concerns to the:

Office of the Australian Information Commissioner

  • www.oaic.gov.au/privacy

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au 

  • Mail: GPO Box 5218, SYDNEY NSW 2001.

or

  • Australian Financial Complaints Authority (AFCA)

  • Website: www.afca.org.au

  • Email: info@afca.org.au

  • Telephone: 1800 931 678 (free call)

  • In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001

AFCA provides fair and independent financial services complaint resolution that's free to consumers.

Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.

Policy Effective: 2023